Estero
Panera Bread

Panera Bread

8076 Mediterranean Dr, 33928, Estero, United States

Cafés • Vegetarier • Amerikanisch • Lieferservice


"Serious customer service from the guy and girl taking out! I ordered several items for picking up for my employees and I on 9/2 in the early afternoon. I came and picked up my food, came to my car, opened the bag to make sure everything was in there, and I miss a product of mine they pick 2 . I told the guy that my grilled cheese was not in the bag. they insisted that it was in a separate pocket in the order. So I went back to my car to check. not yet in the bag. I went back, told them it was definitely missed. the guy looked at me as if I was lying and gave me a job. I said I just wanted the grilled one I ordered, and he and the girl through the window always said they put him in the bag. So I asked if they wanted me to bring the bag back to the inner, so they could see him looking at me and said yes. I said, do you mean that seriously? I have the bag. I didn't show them a grilled one, and after I looked at him for the 4th time, I saw that they also forgot my side. second by the things they have forgotten. they gave me my food and didn't even apologize. they insisted that I was lying all the time over a grilled cheese and chips, as if I wanted to eat. that was the worst customer service I've ever found here, and no one excuse came in me, they just gave me food and looked at me as if they were happy that I left. I will not return to this place. these people should not be in customer service, no matter what."

The Saloon

The Saloon

23151 Village Shops WayFL 33928, Estero, United States

Cafés • Steak • Bar-Lounge • Amerikanisch


"Once we were finally seated (at the exact reservation time and not a minute earlier), we were greeted by a server who was pleasant. However, he seemed unfamiliar with the menu and prices. The drinks were mediocre and overpriced. The steaks we ordered were overcooked, and my brisket was fatty and unpleasant. I had to request salt, pepper, and ketchup and waited a while for them to be brought to our table. The restaurant was not even busy at that time, as it was only a quarter full inside. I cannot speak for the outdoor seating area. Perhaps the slow service was due to understaffing. I usually read reviews before trying a new place, but I did not make the reservations this time. After reading the reviews later on, I noticed that the restaurant responds to negative feedback by stating that they will inform the manager of the issue. However, we did inform the manager of our dissatisfaction. The bill was confusing, and our server mentioned that everything on the main menu was 50% off. He admitted to making a mistake and suggested that the manager should have honored the discounted prices for us, but she only pointed out that it was posted on the menu. I mentioned that she had walked away. This should have been a learning opportunity, but I do not believe it was. The staff at this restaurant clearly need better training. I would not recommend this restaurant to others as there are similar (and better) dining options available at the same price point, with more attentive servers."