"I know they are trying their best, but we have never had a good experience here. You?d think after personally complaining to corporate (which i hate doing, for real) and so many negative reviews they?d improve, but i guess not. Tonight they neglected to tell us that their steam wand was broken, and both of our drinks were cold when one was hot. They both tastes like water, mocha, coffee, and syrup . Gross. I asked for a sugarplum latte, not iced coffee with sugarplum (for clarification). I?m honestly flabbergasted that the store is still open."
