"I gave them another chance, but unfortunately they no longer had my favorite dish available. It was disappointing that they had removed it from their online menu. However, I spoke with the restaurant manager, Gustavo, who handled the situation well. He offered me alternative options and also acknowledged my previous review. The fact that he personally called to address the issue and provide other choices was impressive. This experience truly showed how excellent customer service can resolve any problem. Thank you for the outstanding service."
