Cobb Salad With Grilled Chicken Cobb Salad With Grilled Chicken
TGI FRIDAYS - New Castle

TGI FRIDAYS - New Castle

128 N Dupont Hwy New Castle, DE 19720, 19720-4190, United States

Bars • Burgers • American • Sandwiches


"1) Reserved seating for three and a child through Open Table do not make any problems making the reservation 2) Arrived in the restaurant and saw many annoying people standing in the entrance waiting to sit. The host was also annoyed for the protection of people. I had to tell the host several times that I had made an open table booking before he actually listened to us. At this point we had already waited 10 15 minutes after the scheduled reservation. The host said we were sitting next door to sit another family. The manager appeared about 5 minutes later and put us on a table that had no corners. 3) Our waitress came and greeted us. No problems here. We finally order our food and two other employees bring the food after a long wait. No cutlery yet, so then I asked about cutlery. It took another 5 minutes to get the cutlery brought out by the original waitress. At last time to eat. 4) I asked for my steak extra well done without pink or red. It was pink, in several points to red that turned me off. I had ribs, so I didn't think biggie, I'm just gonna eat everything else. Well, my daughter doesn't eat bacon, but the shrimps Alfredo had bacon in it so that she didn't touch it and the waitress never told her that bacon came into the Alfredo. When the waitress returned to check us out and asked us if we wanted Dessert, she saw the full plate of Alfredo and said we should have told her we didn't want it. At this point I expected them to go and talk to the manager to remove it from the bill without asking them to do so. The same for my steak that was not cooked to my satisfaction. She didn't... she just offered to talk to the manager so future customers might not meet the same. The waitress returns with the bill, so I ask her to get the manager for me. The manager came and made sure that the bill was corrected to my satisfaction that we appreciated."

TGI FRIDAYS - Schaumburg

TGI FRIDAYS - Schaumburg

1695 E Golf Rd Schaumburg, IL 60173, United States

Pizza • Cafés • Seafood • American


"When we arrived, the host was not at the host station and it was not busy (only 4 tables when we arrived). She then walked by and greeted us, but did not ask if we were dining in or tell us to please wait. There was a sign that asked us to wait to be seated. We weren’t sure that was the host, so we continued to wait. She returned 5 minutes later, right after another table walked in to be sat. She sat them before us and when she came back she offered to seat us. This should have been our warning sign to go elsewhere, but we are generally patient people. Our server took 5 minutes to greet us and then after ordering the drinks, took 5 minutes to present them to us. We were catching up, so we weren’t too upset yet. Ordering our food took quite a while, she disappeared for about 10 minutes after bringing our drinks. We did the endless appetizers. The first set took about 15 minutes to come out (I remind you.. only 5 tables now in restaurant). After we completed our first round, she made eye contact with us, but did not come to the table or offer a refill. We sat there for a few minutes without a drink or food. She came back and we ordered a drink and appetizer refill. She didn’t bring our drinks until our appetizers were done (and they were wrong and took 10 minutes). We were going to order another refill right away but just did not want to be there anymore. When it came time to pay, she disappeared for a while. We were at the restaurant from 645p-930p for appetizers, drinks, and a dessert. Horrible experience."