"We made a reservation in advance to ensure we could secure a table for dinner while out Christmas shopping. However, when we arrived, we were informed that the restaurant does not actually take reservations, only operates on a first-come, first-served basis like Open Table, and that we would have to wait 30-40 minutes. Unfortunately, we had other commitments and had to pass on dining at Red Robin. We were disappointed to hear the manager was too busy to speak with us. Goodbye!"