"We have been to Nobu at: New York, Los Angeles, Palo Alto, Budapest, Barcelona, Mexico City, Los Cabos and more. We went to Nobu at the Galleria in Houston for dinner on Monday 21st of august at 7:30. When we arrived, we saw that there were plenty of seating's available, we asked for a table, and they gave us one with only two seatings. We asked for a bigger table with four seating's because my father didn't feel comfortable in that seating, and they told us that they didn't have any space left. So, we left the restaurant at 7:40, and we checked on Open Table if they had any open reservations and by our surprise it said it had 7 tables available and we reserved on for a party of four at 7:45. We entered the restaurant we met again with the hostess Gabriela Arsiaga and told her we had made a reservation for four people, she proceed to her manager and when he arrived they gave their backs to us and started talking, we didn't had an answer for our table until my dad asked them if they did had any table available. They told us that they were arraigning our settings and then proceeded to seating us. We had our dinner, we ordered plenty of stuff and paid the bill. The Manager is Called Ryan Nielsen. After we went to speak with the manager and I asked him “Why if you had seven tables available you didn't gave us one” and he told me that he wasn't aware because he had “more important things to do” I told him that us, his clients are the most important things to do, the same with the hostess, how come her job is to seat people and she either wasn't aware that she had plenty of seats available. We are extremely disappointed, we are accustomed to go to these types of restaurants and if we expect to pay a higher price we are expected to receive an excellent service, in which today Nobu has disappointed us."
