"We wanted to love this hotel. It is gorgeous. It is decorated so beautifully and the rooms are well appointed. However, they should have taken some of that money that they spent decorating and spent it on actually improving the infrastructure; because if you want to pay $300.00 a night to sleep in a room that wont cool below 77 degrees, then this is the spot. by the way, it was 97 degrees out on Saturday! it was hot and we were so looking forward to sleeping in a nice cool room. Nope! Before booking I read a review that stated that they had issues with the temperature in the room and I figured this was a one off. But the exact same thing happened to us. Plus we could not ever get the front desk on the phone. (we didn 't go down there because 1. it was late and 2. we were tried and figures if they aren 't answering then no none is there) so we ended up just sleeping with no blankets. We called the front desk at least 5 times and the line was always busy!!! How are you going charge $300.00 a night and not have the AC work or have someone available to assist us? When we checked out we told the front desk about the issue and we were simply told ok, thanks for staying here. : I cant imagine all the rooms have issues with the AC, but I would advise to stay at your own risk. Or double and triple check the room when you get there and someone is able to assist you if your AC isn 't working...."
