"Gus’s is my favorite place to eat. Whenever it is my turn to pick where to go, here is where I pick. However I went by myself yesterday and it was horrible. Worst of all, no one cared. It was a very bad experience for me. The food tasted great and it came out in a decent time frame. However the silverware was dirty and the service was terrible. The waitress told me they had brussel sprouts but she was wrong and just brought me mixed vegetables that I did not order nor want. She never came back to see if things were good and my water was empty the entire time. I wanted a to go order which was a huge issue and I had to ask for the check which I was overcharged. Overall she was the worst waitress I ever had at Gus’s. When I went to leave I told Kelly that the food was good but the service was lousy. Instead of her asking what happened she became argumentative and said that I had one of their best servers. She then gave my credit card to a young man and walked off. So she also gave me bad customer service. Yvette left who was one of their best servers thank goodness Becky is still there. If I go back I will request Beckys area because she always gives excellent service and in return I give her an excellent tip. I tried to call and talk to someone about my experience and was told that besides Kelly everyone was in Greece till the end of July. Shame on Gus’s for treating a customer who has been loyal for years. Like a bother and as if I did something wrong. Good food, terrible customer service !"
