"They claim they take reservations but they don 't. We came in with our reservation and we were told to wait. I asked the host who turned out to be the owner if we had a reservation. He told me yes but that doesn 't mean you come in snap your fingers and get seated as he snapped his fingers in the air. I was a little taken back and would have left but it was my birthday and my family wanted to eat there. A half hour in of waiting as my 5 year old was getting impatient the owner came back again complaining how some table had been there for 2 hours. Well what about all the other tables that came in after them that you didn 't hold? The funny thing was there was a big table open (sectioned together) where they apparently were holding a reservation because that would be a much higher paying table then our party of four. Certainly he didn 't want to break up that table, seat us, and have to tell them a reservation doesn 't mean snapping your fingers and getting seated. So maybe if you are a big party you might get a reservation. We finally decided to leave because none of the tables were close to finishing. I explained to the owner what a reservation is and he was very rude and argumentative. I 'm sorry my time is way too valuable and I don 't want to frequent businesses that are indifferent about my patronage. What he should have done was offer us complimentary drinks at the bar while we waited and been apologetic and polite. I don 't want to hear your disdain for other customers that stayed too long. His problem table was ordering after dinner drinks and continuing to spend money. Do better owner. Edit: I would like to follow up to the owners comments. Perhaps your company motto should read something like this: Pesciolino Osteria: where the customer is always wrong There was not a table available after 20 minutes. That is a flat out lie. We left at 6:35 exactly. I wasn 't pissed until YOU STARTED YELLING AT ME! I asked you a simple question of did we have a reservation? I asked it in a calm non offensive tone. Later I asked what is the point of having a reservation? I think this is a legitimate question after being there 35 minutes. This is when you responded by telling me I can 't expect to snap my fingers in the air and get seated. I had never been to your restaurant before. It is very apparent it is simply waaaay to small for reservations. You are letting people make reservations online to get them in and hoping for the best. When my wife looked online that day she said that almost every time was available for a reservation. There is no way you sat 50 tables with reservations in that tiny restaurant that evening yet all the reservations are open online. When we were leaving not because I was pissed but because my 5 year old was getting anxious I expressed to you I didn 't appreciate your attitude and I said you shouldn 't talk to customers the way you do. When you are disparaging other customers for staying too long it makes me feel uncomfortable. It makes me think I better eat my food quickly and get out so I don 't upset the owner. That 's not part of a premium dining experience as your prices suggest. When I explained this to you in a calm voice you became angry and the excuse factory went into a third shift. At that point I didn 't want to hear your excuses and had to get my family somewhere else. You were yelling at me. I was trying to get you to stop talking. At this point as we already decided to leave and having to deal with you on and off for the last 35 minutes you are correct I was upset. I did say I was going to leave you a negative review. You didn 't think you deserved it for your performance? Your reply was GO AHEAD! Lastly, you are correct, you did politely offer for us to sit at the bar. We did have a 5 year old with us so this was inappropriate. I do see why your other business 's failed. You would think the breast feeding"
