"Slow service. Sat ourselves, no waiter for 15 minutes. Ordered food, took over an hour. 45 mins between drink refills. Forced a 20% tip on us because there were five people in our party. Was able to get that removed because the service was so bad. I got about 10 fries with my burger too. I work in the building and won't be coming here again anytime soon, shame because the food is good but the service/staffing is horrible."