"So we looked at Lancaster 's location on line, find a few items that looked appealing, and choose to go there for lunch. My 74 year old friend got there first and inquired about her birthday discount and dessert option. Was told she needed a code, which she could not find in her email. Another server had a 10% off code, which they applied. Thanks. So ordering....I don 't see the shrimp cocktail OR crab cake that was on the web menu. Mgr came out with condescending, joking attitude. Sorry, I can 't fix you what 's not on the menu. Explains how those items have been gone for years. What do you want me to do? I 'm not in charge of what 's on the web? IDK, how about act like the manager that you are, and take care of the customers that you have- clearly the parking lot is NOT full. How about just giving her her a birthday dessert?? I guess I could do that. I suggest the cheesecake. It 's better than Cheesecake factory! Get it with raspberry AND caramel sauce! Dessert ordered to go. She also ordered a flounder dinner, which comes with 2 sides. She ordered that to take home to her sick husband, and just had the side salad for lunch. Got home- box had a piece of fish. No baked potato or fries, which she ordered. Cheesecake was a small little piece of joke- no raspberry, no caramel, no whipped cream! Happy Birthday to Her!!! Between condescending attitude and food, will NEVER go back to this location. Treated like this sweet little 74 year old was trying to hustle them! Obvious why parking lot was empty!"