"DO NOT COME HERE. GO TO THE BONNIE'S IN FRISCO. If I could give this place less than one star I would. I am so disappointed and upset. I ordered a peanut butter chocolate cake on the Bonnie Ruths Allen website, on Sunday, October to be ready for pick up on Wednesday October I left instructions stating that we would pick it up on Wednesday Oct at and received a confirmation email (also saw that it was deducted from my account). On Oct we went to pick up the cake and the gentleman at the front desk said sorry, we don't have any order under that order number or name When asking to speak to the manager he stated that the manager wasn't there and wouldn't be back until the next day (so we couldn't get a refund). This didn't help our situation because the birthday party was later that day so we were offered an old cake that had been sitting out. The cake was poorly put together because the top layer was tilted and sort of lop sided and the cake tasted old. When calling the next day and asking to speak to the manager, she was pleasant and offered to refund me for the cake after I explained the situation and said she would call me back the next day to process it. I haven't received a call back and it has been over two weeks. I have tried to call on multiple occasions throughout the past two weeks during business hours but have gotten a busy-line beeping noise (I even called before posting this review). I paid ahead of time expecting quality and ended up getting stiffed. I am disgusted with the customer service and will NOT be coming back here again."
