"I had a very disappointing experience at the Brookfield, Wisconsin location on Calhoun Road. On May 20, 2022, at 6:45pm, my family and I decided to order pizzas for dinner. Despite the store closing at 7pm according to Google, I attempted to call twice to place an order. As we were already on our way, we arrived at the store at 7:00pm. The lights were on, the OPEN sign was lit, and there were 3 employees and 2 customers inside. The door was unlocked, so I walked in. One employee was still making pizzas, so I patiently waited my turn. After several minutes, an employee approached me at the cash register and informed me, "Ma'am, we're closed." I pointed out that the store was still open when I entered, but the employee just stared at me blankly and did not respond. When I mentioned that I had tried to call, another employee simply stated, "We've been busy." I observed that nothing was being put away, and the employee replied, "That's what we're doing now." Soon after, one of the employees turned off the OPEN sign, while the others removed their gloves and went into the back. I felt compelled to try and assist them in clearing out since they were unable to provide basic customer service. In conclusion, I recommend avoiding this location due to the poor service."
