"This experience was just awful!! From the word go it was unbelievably bad. No organization, and they claimed that the never received our reservation. The place was not too busy when we arrived, so pushing a few tables together to accommodate our group, should have been an easy task. But, instead it was a complete fiasco, as the servers were more worried about losing their tables, than figuring out a way to serve us as a team, and keep their share of the business generated. They actually expected us to separate into 3 tables at different sections of the restaurant!!! It was insane! As if that wasn 't bad enough, we arrived at 7, but never received so much as a salad or appetizer unto 8:45pm. Even then, not our entire group was served. Fries were cold, and many people got the wrong dishes. Three people in our party ordered the endless apps, and didn 't receive even their first round until 8:45pm!!! Then, it was like pulling teeth to get any appetizer refills ! The management seemed clueless too. The experience was horrible, and inexcusable, especially for a noted chain like Friday 's! I can 't imagine that this is the experience they want associate with their name! A major overhaul is needed at this location !"
