Steak And Shrimp Hibachi
Kenko Hibachi

Kenko Hibachi

112 Cornerstone St, 24502, Lynchburg, United States

Asian • Steak • Cheese • Japanese


"I am writing to express my disappointment with the service I received at this place. My experience was extremely negative, and I feel it is important to bring to your attention the issues I encountered during my visit.Firstly, the waiters who served my table were not attentive and did not seem to care about our needs. Instead, they spent most of their time talking to their girlfriends at another table, which made me feel like an afterthought. Secondly, despite the restaurant not being full, my party and I had to wait for over an hour to receive our food. After an hour, the waiters presented us with the check and asked us to pay, even though we had not received our order. It was only after another 20 minutes that we finally received our food, which was unacceptable.To make matters worse, I never received a refill for my drink during the entire meal, and I had to resort to drinking from my friend's cup. The waiters never paid attention to our table and only seemed interested in their personal conversations.As a paying customer, I found this level of service unacceptable and not reflective of a restaurant that values its customers. I hope that you will take this feedback seriously and take appropriate action to address these issues to ensure that future customers do not have a similar negative experience. The food was very good though, and that is why this is not a 1 star review."