"My siblings and I visited The Spur on Sunday, August 13, 2023, and our dining experience was extremely disappointing. We had high expectations for a pleasant evening out, but were left shocked by the poor service we received. Our server, Brandon, was far from impressive right from the beginning. It took him quite some time to even acknowledge our table, and when he finally did take our drink orders, he left the completed drinks sitting on the bar for over 10 minutes. My brother had to fetch our drinks himself as Brandon seemed to be inattentive. When Brandon eventually returned to take our order, he failed to address the drink mishap. I specifically ordered a salad with dressing on the side, but when it was brought to the table by another staff member, it was smothered in dressing. After struggling to get Brandon 's attention, I was finally able to inform him of the mistake. He blamed the kitchen, took the salad away, and promised to bring a new one while mentioning it would be comped. While my family ate, I waited a long time for the correct salad to be brought out by yet another staff member. Meanwhile, my brother was trying to get Brandon 's attention for steak sauce, but once again, Brandon was nowhere to be found. Eventually, after being told by two different employees, the sauce was brought to the table. Throughout our entire meal, Brandon did not check on our table, offer drink refills, or bring the bill. He spent most of his time chatting with another table, ignoring us and his other tables completely. When we left a credit card on the table for a bill we hadn't received, Brandon simply took it without a word. Upon returning with a receipt, he said, 'Have a nice night,' without making eye contact. When my sister requested an itemized bill, she was told by the host that they don't provide them. When we tallied up the bill later, we discovered we were still charged for the salad Brandon said would be removed. Upon expressing our disappointment to the host, we were told Brandon had been in the hospital the previous week. This was no excuse for his poor service that evening. The manager, Kelly, came to address our concerns and apologized, offering us half off our next meal. While we appreciated her efforts, we were hesitant to return and risk receiving poor service again. When we inquired about getting a refund for the salad, Kelly claimed it was not possible as Brandon had already processed the payment. Despite her attempts to rectify the situation, my family has decided we will not be dining at The Spur again. The lack of care shown by Brandon and the inadequate resolution offered by Kelly prove to us that our money would be better spent elsewhere."
