"Usually we love Trifecta and will go out of our way to visit while passing through town. I always get the Close Shave. It’s always served iced. On the menu it’s listed under the section labeled “Shaken, not Stirred” with a mention that “all iced drinks can be served hot”. Today, my husband ordered 2 Close Shaves. He was not asked if he wanted them hot or cold, so he didn’t specify, as the menu says the drink is served iced. Both came out hot. When he asked about it the barista told him he had to order this drink iced to get it iced. He pointed out what the menu said and the barista asked if he’d be willing to pay to have the drinks re-made. Maybe I’m wrong, but I feel like this is a case where the barista messed up and should fix the drinks for us free of charge since they were not served as described on the menu. We did not pay to have the drinks re-made because the prices are already high. We did end up getting one drink fixed, but the barista would not re-make both without payment. This might all seem very silly, but we went out of our way on a road trip specifically to get this one drink. We just wanted it made right. Any other coffee shop I’ve ever been to (and I’ve been to many considering I travel full time) would have re-made the drinks without question."
