"My family and I went in to this Arby’s May 12, 2024 on our drive home after attending an event in KC. After a busy few days I, stupidly, left my Lululemon Crossbody Bag on the back of my chair when I left. I realized a little ways down the road that I had done so and my family turned the car around to see if the bag was still there. BOTH my Mother and I called the restaurant and evidentially spoke to a Manager (as to which Manager or their position in the restaurants hierarchy, I am unsure). Said Manager stated that would check, put me on hold, and then a few moments later came back on to say that the bag was not on the back of my chair. We had already turned the car around to head back so we decided to check for ourselves. Sure enough, visible from the window as we walked in, was my bag hanging on the back of my chair at the table that my Mother and I described to the Manager. I did not speak with said Manager, just checked to make sure that all my belongings were in the bag. My Mother, however, DID speak with the Manager and basically he said (i’m paraphrasing off of my Mothers own paraphrasing here, so admittedly could be skewed) that it wasn’t really part of his job to go out there and check on these sort of things. While I understand that Customer Service can and will be very stressful and emotionally mentally taxing at some times, this just shows pure laziness amongst the Management at this store."