"Being new to the neighborhood, a few friends and I decided to try Firefly Bistro for the first time. The atmosphere is very pleasant, and the food was great. However, it took nearly an hour for our food to be served. Not once did the waitress come back to our table to tell us that the food would be out shortly, as most restaurants do. The food came about fifty minutes after ordering. One of my friend 's meals was supposed to come with toast. The waitress said the toast would be right out. The toast never came, and neither did the waitress. There wasn 't any wait staff around at all in fact. In order to speak to the manager, I had to call the store using my cell phone. The owner actually ended up coming to my table. We politely explained that he hadn 't received his toast and we just wanted to bring it to her attention. She replied with, Well, you didn 't have to call the store to get my attention, I was right up around the corner. My response was, The only way to get any kind of service was to call. I also brought it to her attention that the employee that picked up the phone was a member of her staff, and put me on hold for about three minutes before the owner was able to answer, when she was a little over an arm 's length away from the phone. I don 't believe she was aware that I could see both her and the employee that answered the phone from where I was sitting. More rude remarks were made by the owner in our conversation, as we were simply trying to tell her it could all be settled if he received the remainder of his order. The check finally came, and the waitress said, Hope your day gets better in an outrageously sarcastic tone."
