Edenwold No.
Gold Chopsticks

Gold Chopsticks

8;10;12;14;16 Chestnut Street, West Springfield, 01089, United States Of America, Edenwold No.

Soup • Meat • Vegan • Chinese


"We were excited that a restaurant near our hotel offered vegan options. We ordered on their Uber Eats menu under Vegan cuisine. When the food arrived, it was real meat. We called the restaurant. The lady who answered wanted to debate with me that it wasn’t their fault because on their end it said we ordered regular entrees. I tried to explain to her that clearly something was wrong with their menu’s interface because the vegan options displayed on our end that we chose were not translating on their end. She asserted again that it wasn’t their fault. She claimed they only saw regular meat orders when we specifically ordered vegan. She refused to take accountability for the fact that there was clearly a problem with their UberEats menu. She then told us to request a refund on UberEats and she would make the vegan food we want and send it back out. When the driver arrived, he wanted payment from us. I called the restaurant back and explained there must be a misunderstanding bc she never spoke about having to repay when she said she would redeliver it. Afterall, if their Ubereats menu was working properly, it wouldn’t have us select vegan options and then show the restaurant non vegan options. SMH. Needless to say, we didn’t accept the food order and will not be ordering from them again. It’s a shame bc my coworkers and I travel here a lot for work. I’ll be spreading the word."