"The absolute worst experience with this location tonight. It 's 5:45pm dinner time. The only way to put in an order is over the phone, after 15-20 minutes of calling and the line just being busy, a friend was kind enough to go, put in and deliver an order for me and my kids since I 'm home recovering from surgery and can 't drive. I figured they were busy. I 've been numerous times that had a line and long wait, but the food was always worth itBut today when she got to there, no line, only one customer in the lobby eating not busy at all. So what, the phone gets taken off they hook so people can 't order? (That 's a guaranteed way to loose business. The order:A bacon cheeseburger with mayo instead of thousand island and no onion. Just the burger no combo.And a chicken strip w/fries, two extra ranches and a medium chocolate shake, and an order of onion rings. $38.36After taking payment they realized the shake machine was dirty and they wouldn 't be done cleaning it until after our food would be done . They didn 't charge for the 2 extra ranches($1.50each . So instead of refunding for the $5.10 for the shake, they gave 2 ranches thay were barely half full. The chicken strips were a joke so tiny my 5yo wasnt even full, not at all worth the price. They didn 't give us the drink that goes with the chicken strip combo, that was $13.50. An absolutely disgrace for the service all around from this place. This will absolutely be my last time going here."
