"I live in Hutto and yet would rather drive then come to this CFA. I choose to drive 15 min to the CFA in Round Rock because of the quality of food, professionalism, and friendliness I receive there far outweighs the CFA in Hutto. I worked at CFA for 3 years in Tyler, TX for the best owner, Ikey Eason, and have never once experienced this sort of environment where everything is terrible. The first time I went to the CFA was in June and I got nuggets and a sweet tea. The nuggets were dry, the tea had a terrible taste to it, and when I went back to tell them of these issues and asked for a replacement, they replaced the items and they were still the same quality: disgusting. Thought, maybe it's just a bad day, I'll try again another time. I went back pretty soon after because I crave tea all the time, especially CFA tea. Same thing, tea was disgusting. I decided to go back again and ask if the brew was recent or old because it tasted very old. The staff said it was a new brew. I said it tasted really gross. They asked what I wanted, and I decided on a totally different drink. I decided to try the CFA in Round Rock to soothe my craving. Their tea was exceptional and to my expectations. I decided, again, maybe it was a bad day at CFA again. I tried one more time. I ate inside this time with my friend. We both ordered #1 meals with fries and teas. Again, the tea was gross. The fries were old and not even hot. I was so disappointed by the meal I purchased, that I asked for a refund and left. I decided I would never go to this CFA again. I now go to the CFA in Round Rock which is 15 min from my home, compared to the Hutto location which is 4 min from my home. Today, I decided to try again to go to this location in Hutto. I went because I usually get a side of whip cream for my dog after she gets her nails done at the local nail clippers. A tradition we have. When I went, I ordered a 12 count nugget, and asked for a side of whip cream. The lady said, oh we don’t give out free items. And I said, no I wasn’t looking for something free, if she could charge me for the whip cream, or even a side of ice cream. My dog can’t have ice. Ream bc it is upsetting to her stomach. The lady asked on the walkie of this was possible, and the responder said no. The lady asked even if I was willing to pay and the responder said no. I told the lady outside this is the 1st time they haven’t been able to do it because the CFA in round rock does it. She said she didn’t know. When I drove up, I tried explaining to the drive thru person that I would pay. It’s like they weren’t even listening. He just said no. I explained I am willing to pay. Still no. No “I’m sorry”. No “Leg me ask”. Just “no”. No explanation. I left, disappointed or course, but accepting this might be the policy. I gave my dogs the nuggets, which were hot, but hard to bite into. I decided to throw them out. I have never experienced this type of disappointment at a CFA before. I will never be coming back here again."
