Lakewood Ranch
Libby's Neighborhood Brasserie

Libby's Neighborhood Brasserie

8445 Lorraine Rd, Lakewood Ranch I-34202-9010, United States

Cafés • Coffee • American • Vegetarian


"The food is really good but on two different occasions the service was extremely poor. This evening in particular. I stood at the door to be seated and no one came towards me or acknowledged my presence. I was forced to find someone to help me. This was at 8:30pm and a half hour until closing. I decided to take the order to go and I purchased a bottled water and asked that they bring it to me while I was waiting. I also tipped on a to go order. The young lady who took my order returned and just handed me the glass bottle. I asked for a glass because I was going to sit down and drink it while I was waiting. She insisted I couldn’t have a glass because it was a to go order and I told her I’d be sitting here waiting and would prefer a glass. She brought me a to go styrofoam cup. I said again I’d like a glass while I sat there and waited for the food. She turned as if I asked her to borrow her car or something and stormed off. Came back with a glass and I thanked her. She then stormed off again without a you’re welcome . I get it, maybe she was having a bad night and was tired but I came to the restaurant hungry and was made to feel like I was a bother. I went back to the desk where I ordered and asked to cancel my order and refund my card. Some gentlemen, I’m assuming the manager asked what the problem was and I explained. He then told the kitchen to cancel the order and once again was equally as rude as the young lady. I was polite, patient and accepting they were tired and cranky. I told them I was shocked and said what if I was a food critic. They didn’t care. So the food is quite good but tonight forever ruined it for me."