"incredibly disappointing and insulting experience. we arrived 35 minutes early for a reservation of 5:30 a.m. the hostess told us it was 25 minutes. that was okay, because it would be 10 minutes earlier than our reservation, so we sat at the bar and had a drink. around 17:35 clock I went to the host to ask how much longer. two women were there – I don't remember their names – stefanie?(and a second woman (I forgot their names, but it had 3 silves – begins with a t? . we were told a little longer and that 2 names were before us. we had an open table reservation that I made a few days earlier. I asked if that was the case, even if we had a reservation? t told me that “it is not really a reservation.” I told her: “Yes, it’s a reservation” – she asked me if I made the reservation today and I told her I made it before. t told me once again that the reservation “no reservation, it’s just a placeholder.” she never looked at me, didn’t apologize, or did not make any effort to be warm/understand, then she just went away. the other hostess was nothing. 5 minutes later my man asked again when we will sit. apparently there was a name before us now, and t told my man that he had only waited 24 minutes. by then it was 45 minutes. Finally we sat at 5:45, 50 minutes later. I think we were unfortunately accompanied to a less favoured stand right next to the waiting area – I asked for the next table that had at least a little private sphere. then we waited 15 minutes until the server came by. the only positive of the evening was that our server was a serious young man who tried to offer us a good service very hard, was very polite and sincere. eating was very slow coming out of the kitchen, but tasted good. I used a discount of 20% for dinner, but our server on the original bill tilted. I've been going to red lobster for over 35 years and I've always loved going there."
