Oton Ka Gurha
Fuego

Fuego

700 Queensway Dr, Long Beach, United States Of America, Oton Ka Gurha

Soup • Fish • Beer • Seafood


"Unfortunately, Fuego was quite possibly the worst dining experience I have ever had. The cocktails were not well made, the service was so backed up that in an hour and a half we hadn’t ordered dinner, and the appetizers were disappointing. The guacamole $18 was fine, but the choriqueso $16 was inedible; the chips were an odd mix of old/burnt house chips and what seemed like nacho chips. Due to what they called an error in the printed gratuity policy, the billing was also incorrect, which led to a weirdly aggressive confrontation with the manager the issue could’ve been resolved very easily had he not insisted on forcefully talking over us and trying to “correct” us with incorrect information . We probably would’ve been disappointed but accepting of the bad food and service, if not for the bad environment. We arrived early and were advised our request in the reservation for an outside table could be accommodated, with space being cleared so we didn’t have to be directly next to the VERY loud band. The unexpected noise problem posed a particular issue for me due to a disability. Inexplicably, a different hostess who had been less than polite to us and other guests at check in then told us no outside tables were available, before sitting us at an inside table directly next to the band, and then leading other groups to the supposedly nonexistent outside tables. I’d generally be remiss to attribute that kind of thing to discrimination but for the fact that we arrived early and checked in, twice, before the other groups—meaning, they either did not have an earlier reservation, or they did but arrived after their grace period. In either event, they shouldn’t have preempted our request based on the reservation policy. There was a glaring demographic difference in our groups, though. The disparate treatment made my group very uncomfortable. Also note no cell service or wifi, which is particularly challenging if you plan to use Uber/Lyft."

Acapulco

Acapulco

6270 E Pacific Coast Hwy, Long Beach, 90803-4801, United States Of America, Oton Ka Gurha

Vegan • Brunch • Mexican • Chicken


"Went to Acapulco for the first time and the service was terrible. This restaurant customer service was not great at all. Went on Saturday with my family. The waitress that we had did not follow up with our table to see if we needed anything through out our service time. It took some time for us to get our drinks. And when our drinks was brought to our table, the waitress told us that the restaurant may be out of straws. Our drinks sat on the table while the ice was melting the soda down. While the staff was looking for straw in their storage area. We had to go to our car to get our own straws to use at this restaurant. This does not make any sense when the company charge the customers additional surcharge fee and they are out of supplies. We ordered appetizers and they came out over cook, dry and the chicken was burnt. Our other food that we order was not that great either. We made several attempts to get a staff member to help us out because our waitress went missing for a while. I tried to get another staff member to help us at our table. The guy look at me and ignore my hand gesture and walk the other way . My boyfriend had to get up and go get a staff member so that we can get some service. I can not believe how many staff members walk pass our table and nobody never ask us did we need anything. What made it worst is to see the other customers getting service by their waitress through out their service time. But our waitress had to be locate by another staff member. This experience was terrible and the customer service was not all there. People have forgotten what good food and great customer service is all about. People have to remember that your customer is what keeps your business doors open. This was my first and last time going to Acapulco. Another unsatisfied customers. The manager need to provide more training to have better customer service/ food and all staff should acknowledge customer to make sure they are good doing their service time. But at the end of the day another customer this company lost. Peace out Acapulco with your terrible customer service. No stars for me."