"I had a terrible experience in the smashburger in Pompton Plains before July 21. I hired an online order at 4 a.m. to be picked up at 4:45 a.m. There were only two things, a burger and a milkshake. I came to the restaurant at 4:41 and expected me to wait a few minutes for my order. I was surprised that the order was ready. When I left, I checked the burger and noticed that it was hardly warm and the entrance on the bag said 4:29, which is when I suspected that the burger was made. I went back to the counter and told her the burger was cold and wanted him to be made new. She called someone, I suspect the manager and told him the same thing. I also said the time was on the bag 4:29, but I didn't pick up my order until 4:45. I told him I didn't want the barely warm burger and that I restored it. He told me he couldn't do this and that it had nothing to do with this burger. I told him that I don't want a cold burger and that I would like to have done it again, and that it shouldn't have been done at 4:29 p.m. and was left to sit to get cold. He told me that it was the policy that food would have to be made 15 before the time, which I do not believe. I just said once again that I didn't want the barely warm burger and wanted him to be made new. He told me, okay, I can do this for you once, but not in the future. I told him not to worry, because I'm never going to order with this terrible customer service and this attitude you gave me. What a terrible experience of such a popular food chain, so I feel like I did something wrong that demands the order at a certain time and if they serve me a barely warm burger, give me an attitude when I asked her nicely to remake it! Unreal!"
