"I used to frequent this place but hadn’t visited in a while. My family was visiting from out of state and in the mood for a patio environment because of the beautiful weather. I initially thought of S&M because of the family friendly environment. We arrived during rush, 7:30pm on Friday April 12. No worries there, we anticipated a wait. We were quoted 45 minutes. We had 9 in our party, including a service animal. The hostess added our name to the list and we patiently waited for our table. Once 90 minutes passed I approached the hostess, and she very rudely told me how we couldn’t be accommodated because there weren’t tables near each other. We were sat at two different tables, which ruined our experience. I was so excited to bring my family, who I hadn’t seen since 2020, to a nice dinner. We felt rushed out. Upon leaving the ice cream staff told us we could only get scoops because they were trying to close down. They were soooooooo rude, I was embarrassed! I have never refused to tip, but I couldn’t bring myself to leave them anything. Jackson has a wide variety of options for dinner, I am saddened that this was their first impression of this great city. I don’t think I’ll be back."
