University at Buffalo
Charlie The Butcher's Express Phone Number, Reservations, Reviews

Charlie The Butcher's Express Phone Number, Reservations, Reviews

6125 Main St, Charlie The Butcher's Express Phone Number, Reservations, Reviews, United States Of America, University at Buffalo

Soup • Cafés • Pizza • Cheese


"This location is normally my go to location as I’ve been here many of times and whenever they are out of something they tell me at the drive thru speaker upon ordering. However today that didn’t happen which was fine but problem came when I encountered the manager, Joann. This lady turned this minor situation into something that it didn’t need to be. It ended with the drive thru window getting slammed in my face mid conversation after her saying to me “I have a line, I don’t have time for this, do you want your money back or not”. All of this over an item, that I ordered and paid for but want available. She was rude over the fact how I paid for my order after I explained numerous of times I didn’t place a mobile order but yet paid through the app, which the cashier scanned. She tried to tell me I said mobile order, I said ma’am when I said I paid through the app, I never said mobile order and isn’t this scan and pay Through the app? She got pissed because I was clarifying it and told her she was rude and proceeded to the nastiest ever! Again over something so minor and the fact I kept questioning her is what she didn’t like. Mind you I still don’t have my money back. In any case this manager needs to be retrained on being a manager and better customer service. Sadly I can tell I’m not the first person she’s done this too."