"My family and I would agree that, overall, this place was mediocre with points lost for service. The food itself was rather generic. Popular items such as the fried chicken were comparable to fast food albeit at a higher price point with smaller portions. It is my impression that, aside from a handful of favorite dishes, most menu items are not made with much care or pride. The mushroom risotto exemplified this, as it seemed to be a placeholder item on the menu and made from a box recipe. In terms of service, there seems to be a lack of communication between wait staff and the kitchen. Courses took in excess of 20 minutes to come out and, after we would ask, the server could at best guess the remaining wait time required by an unpredictable kitchen. There also seemed to be an overall inflexibility of policy when faced with the task of meeting guest needs. Despite the fact that we ate in one of two conjoined restaurants sharing the same kitchen, we were refused the option to order a dish from the other room 's menu. This made it so that two members of our group actually had to move from our table to the other section to order food for a special needs member of the party. We love the Greenbrier and enjoy returning each year but this experience left a bad taste in our mouths. It would be worth it to check out the many other dining options on and off the hotel property."
