"I am extremely disappointed in the lack of professionalism and customer service exhibited by the owner operator of this establishment. My car was dented by unsecured breadbasket on January 9th. The baskets toppled over into the drive through and resulted in two dents in the passenger side rear door of my automobile.I reported the accident to the manager, Destinee Harmon. We exchanged phone numbers and I was told that she would report the incident to the owner. To date I have spoken with Ms. Harmon and an another assistant manager, but have yet to speak with the owner of the restaurant. When asked Ms. Harmon replied that the owner had tried calling me and could not reach me. There were no missed calls, voice messages nor texts left to help resolve my issue.I took the liberty of getting a quote from a reputable body shop at the Turnersville auto mall. I submitted the the quote to the manager, Ms. Harmon. She took it and said she would pass it on to the owner. and that they still needed to complete their investigation.As of March 22 I still have not heard from the owner about my issue. I have done everything that I could think of to resolve this matter amicably. However, I have to consider that my complaint is simply being ignored.The quotes for the damage to the car is less than $200. I honestly don’t understand why McDonald’s has not attempted to rectify this matter with me. It’s gross to me that as a long time customer of this establishment that I am being treated so poorly. If I were responsible for damages to someone else’s property I would do the right thing. Why is it so difficult for McDonalds to take responsibility for its mistake? I may never recover the money for repairing my car, but I will not be patronizing this McDonalds again."
