Aiea
Ricardo's Italian

Ricardo's Italian

98-199 Kamehameha Hwy, Aiea, United States

Cafés • Asiatisch • Italienisch • Thailändisch


"Ricado 's is located in the Pearl Kai Shopping Center. There 's lots of free parking but l during dinner so we try to eat before 6 pm. My husband and I used to come here a few times a year to celebrate our anniversary, birthday 's and Valentine 's Day pre-Covid but never continued when the numbers declined. Haven 't been here for a while so decided to treat our kids to a nice dinner. Here 's what we ordered: Drink: A few ordered their Plantation Ice Tea. It 's on their chalkboard as you walk in so it 's not listed on the menu. I tried a sip and thought it was good...reminded me of Coffee, Bean Tea Leaf 's. Appetizers: I always order the Sauteed Mushrooms and Sauteed Broccoli for our appetizers. My daughter wanted to order the Calamari Fritti. Never tried it before from here...it was delicious! The calamari was soooo soft and the batter crispy. The creamy home-made dressing was awesome! This will be my new favorite appetizer! All was so tasty...everyone enjoyed them! Entree: We ordered the Chicken Marsala with chicken breast, mushrooms and Marsala-wine butter sauce, Fettuccine Chicken Alfredo with sliced chicken breast, garlic and cream sauce, Linguine and Clams chopped with garlic in butter white-wine sauce and Chicken Saltimbocca with chicken breast, a thin slice of eggplant and prosciutto, cheese, mushrooms and Marsala-wine butter sauce...my favorite! I don 't think we put a dent in our entree because we were kind of full from the appetizers and second helping of bread. Mentioned to everyone to leave room for dessert so they took home leftovers enough for lunch and then some. Dessert: We got the Mud Pie, Tiramisu, Mango Sorbet and Lychee Sorbet. Again, all was good! Our server Brandon, was very nice and attentive! He and the other servers served our food in a timely manner, refilled the water, cleared away the dishes, brought takeout containers and the bill without us asking for it. For 5 adults, we were out the door in less than an hour and a half...awesome! Can 't wait for our next visit! FYI: The tip shown on the Merchant 's receipt states the amount for 15, 18 and 20% for your convenience BUT it 's based on your Total bill which should be based on your Subtotal (pre-tax) so you might want to figure it out yourself."

Gen Bbq House

Gen Bbq House

98-1005 Moanalua Rd, Aiea I-96701-4777, United States

Fastfood • Asiatisch • Koreanisch • Mittagessen


"This review is in regards to the customer service I received from the manager that was supposed to help with my issue. Me and my family went to Gen 's tonight to celebrate my dad 's birthday because that 's his favorite restaurant. We checked in at 6:15 and they told me it would be an hour to an hour 15 minutes wait. Which we didn 't mind since we expected it to be busy on a Friday night. They took my phone number down and told me I would get a text WHEN MY TABLE was READY. I walked away not knowing that I was SUPPOSED to get a text CONFIRMING that I checked in. The hostess never confirmed my phone number so I guess that was my fault for not double checking (sarcasm). An hour passes by and we go in to check how much longer our wait would be. They let me know we had 9 parties ahead of us so we gave them some time before checking again. We noticed that they were calling people outside so we assumed if we don 't get a text they 'll try to yell for us outside. They never called or texted us so we checked back in again at 7:35 for them to tell me that my name was REMOVED from the list. I let them know that I never received any texts from them from the moment I put my name down. We then come to find out that the hostess got my number WRONG when I signed in. They said they would put me on the top of the list for the mistake but made me feel like this entire situation was my fault. They went to get a manager and I explained to him that we 've been waiting for almost an hour and a half at this point and that my name was removed from the list because the host got my number wrong and I didn 't receive any texts. While explaining my situation he says a table is ready and tells me do you want to sit now or later? AS IF THIS WAS ALL MY FAULT. He 's not even listening to what I have to say anymore. It was about 7:45 at this point and he checks their iPad and tells me no, you 've only been waiting for an hour and 6 minutes and then walks away yelling at me again do you want to sit now or later? From that point we were already so upset because you 're telling me this is all my fault because we didn 't get a text and now you 're saying I 'm lying about how long I 've been waiting. I have time stamped calls and texts to my family after I checked in letting them know it would be an hour wait and that happened at 6:15. Again, the host input my number WRONG, didn 't re-confirm my number was correct, didn 't advise me that I should get a text to confirm that I was on the list, and the manager had the nerve to blame me and ask if I rather sit down now or wait longer for a table because I was trying to explain myself. We waited an hour and a half to be seated and received no sympathy from the manager (Male manager that has a haircut with short sides and a low tied bun and doesn 't wear the normal black Gen uniform). I was never mean or rude to their staff at all during this situation. I just was trying to understand why this happened and why their was no sympathy to the customer who has been patiently waiting this entire time. I should 've never received such rude customer service when all I wanted was acknowledgment that their was a problem and that they take responsibility for it but no he continued to blame the customer for explaining their side of the situation. I understand the stress they must be feeling in a very busy restaurant but you do not treat anyone in that way especially someone in a management position. Their only saving grace was the hostess that brought us to our table and our waiters. They were very sympathetic and kind about the whole situation. You can tell they 're all very hard workers and they were trying their best to make our dinner much better. But their manager should not be in charge if he 's going to treat customers that way. Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 3 Service: 2 Atmosphere: 3"