"I waited almost 30 minutes for two bowls. Four customers came after me and left with their orders, and several pick-up orders were packed while I waited in the store while I was sitting in front of the counter. I really try not to leave any bad reviews as I try to solve problems in the house, but I was exhausted this morning, so unfortunately I resorted to it. 10ish min in I noticed that a few people have come and have gone. I think mine's coming. 15ish min in no activity. A guy works on app orders. A girl refilled the items in the front refrigerator. And I realize that the guy who took my order is on his phone. 20ish min in I asked about my bowls, they were looking for my order, said nothing and began working on my bowls. They didn't even give reason why they didn't. 27ish min in I left the store. It took them all, but 6 7 min to make my bowls. There was no one in the store at this point. The girl gave a fast, dry “Sorry for waiting”, put my bag on the counter and went on the back (Didn not even wait until I get it from her), and the other staff did not have one thing as I went. No explanation yet why my bowls took a long time. To round off everything, one of my Acai bullets was overcrowded and dripping over the bag, and almost on my car seat when I took it out to check it. I wish I took more photos, but as I said, I'm exhausted and upset. If I couldn't give stars to this place, I would."