"For years, we have made Lil’s Cafe a must when visiting Maine. During the Covid epidemic we have placed our orders online. Last Sunday we visited the café early in the morning and hoped to find a well-stocked shop window. So we were rewarded. The baked goods are wonderful, the staff on this day would receive a star best. After the step on the counter and start to give my long order, I was asked to move to the next register. The person who took my order became the person who filled my order while another young woman introduced me into the system. I had given my order to the person who filled my order, but the cashier sanctimoniously said to me “Hon, hon, look at me, I take your order, she can read it over my shoulder” At first, I'm not Hon. I am a very recognized 75-year-old woman who was in a loud and somewhat hectic environment was trying my best to give a $75.00 order and get it right, as you do not have the advantage of choosing the items before them. Of course, my order items were omitted when reading back. We also found later that we were read back an article that was not in the box. All this said, I still tipped the staff because my family is in the industry and I don't think everyone pay for the one weak connection. Your product is great, worth standing in line for. We have supported your business since you opened, although we live in the Hudson Valley of NY. We've also sent a lot of people on your way. Honestly, I was so dismissed by the ingenuity of your employees that I think long and hard before I left the way to stop."
