"Edited after 4 orders. Still keeping the 2 stars, because they alternate between great and awful. First visit: Good burger diminished by lousy service. Ordered delivery via GrubHub. Order had an ETA of 44 55 minutes. After 80 minutes passed, we called to check the status and it still hadn't left the restaurant. They rushed it out, but my burger that was medium rare was now medium well, and the rare burger was past medium so it was sitting under a heat lamp for that extra hour. The lady on the phone claimed that the order had just gotten to them, even though they confirmed it with Grubhub over an hour earlier. The burger was tasty but I don't think I can trust them again with a delivery. BTW, the order was outside of rush hours (2pm). 2nd and 3rd visits: food was delivered a few minutes faster than expected, quality was good, everything as ordered. A solid 4 star experience. 4th visit: because of the good 2nd and 3rd visits, we have them another order. It was the same as the first. Ten minutes before the confirmed ETA they called to say that they were just getting around to cooking the order and it would be 10 minutes late. (It was 25 minutes late). Burgers were ordered medium rare and rare, they were delivered medium well and well done. This was also a 2pm delivery."
