"The food is good, but I was surprised to be told to stand in the waiting area and order off a big menu on the wall and pay before we could be seated. With a party of 7, including 2 kids, I wasn't prepared for that and it was very difficult to make very immediate choices so we could get the kids to the table. Why on earth couldn't we have sat and then walked up to look? Then we were still asked for a tip even though the majority of the table service experience was lost. No problem, we still intended to and did, but to pay nearly $150 for a rushed cafeteria experience where we couldn't really relax, order additional items, didn't feel we could reach out to the waitress with a few issues that arose, etc, kind of sucks. I don't think we'll be back to dine in. Edit in response to the owner's response: I understand and appreciate that everyone is in need of help and the service industry is especially stressed. However, there were at least 2 (possibly 3) waitresses (plus additional staff) and only 2 seated tables, mine included, when we were there. I'm not sure how allowing us to sit down before we looked at the menu was not possible. Please consider allowing your guests to have their table and a menu and then sending someone up to place the order. Making people stand in the lobby unprepared doesn't relieve any stress on your staff or your customer. As a matter of fact, if you were busy, it would have made the problem far worse. Thank you for responding. We will consider returning when regular service resumes."
