"Arrived with 5 people! On the first day, 3 complained and the staff was made aware of it with confirmation that it would be taken care of and it was passed on, the bed was sagging and there were noises with every movement! Window didn 't close properly, room faced the street! Noises were so loud, as if cars were driving through the room. The staff said every day of the 2 days of stay that it would be taken care of... On the 3rd day, the departure, the (boss) spoke to him, who only came with stupid excuses like, why did you only come on the departure day, complaining! Or why not use the digital reception where no one responds anyway! By the way, the button is just decorative and doesn 't seem to have any function or is deactivated! Internal communication between the staff doesn 't seem to exist, or it 's probably part of the concept to stall the guests when they have problems or not to react, which other guests also confirmed in conversation, at the loveless breakfast! Maybe it 's also because hardly any of the staff can speak German or English and the boss , unfortunately, just bullies and is unreasonable! There are cheaper and nicer alternatives on Rügen! By the way, there is no staff in this hotel at night after 9 p.m. and if there are any problems, you are on your own, topic: ring the bell at reception! Rooms: The bed was sagging and squeaked with every movement! The window couldn 't be closed properly either! Bathroom: floor and walls dirty. Rooms: 1 Service: 1 Location: 4"
