Santa Clarita Santa Clarita

Santa Clarita, eingebettet in Südkalifornien, bietet vielfältige Speisemöglichkeiten mit beliebter amerikanischer Küche, mexikanischen Gerichten und lokalen Favoriten wie BBQ und Farm-to-Table-Mahlzeiten.

El Pollo Loco

El Pollo Loco

26930 Sierra Hwy, 91321-2253, Santa Clarita, United States

Tee • Huhn • Mexikaner • Gastronomie


"We've always liked this location and El Pollo Loco in general... until December 7, 2020, when we ordered a chicken tinga burrito that contained a shard of metal. We had cut the burrito in half for our 11-year-old daughter and she had already eaten half on Dec. 7, so when we reheated the other half the following day on December 8, we were horrified to find an actual SHARD OF METAL that looked like it came off of a serving utensil/ etc. in the burrito. We had no idea if she had ingested any metal the day before and immediately called El Pollo Loco corporate and the LA County Health Department to file reports. So, I worked in the restaurant industry for 13 years of my life, including in management. Rule one when something like this happens, and it absolutely does happen, is to call the customer and make sure everyone is ok. But did this location bother to so much as pick up the phone? Absolutely not. So I followed up by sending a form email through their online contact. Then I called again on Dec. 28, and again, Sally the rep tells me that the store will contact me immediately, and again, they do not. Then again in January I call asking Sally the rep, is El Pollo Loco actually NOT that concerned about my 11-year-old child or metal in their food? She again promised at least the courtesy of a phone call, which again didn't happen. At this point, I reach out to LA Health Department again (I mean, obviously they have bigger problems, but I did want to follow up), and have now contacted a lawyer. The food was frozen and saved, and everything has been thoroughly documented by phone and written records. It is now February and they have STILL not contacted me, so here I find myself on google to warn others of the danger of this location and the unprofessionalism of this staff, this location's management, and El Pollo Loco corporate. UPDATE for the owner/ manager, posted below: I have already done that twice. Instead, if you are serious about addressing this, you can call me. I left my number on the form emails twice and with Sally in customer service 3 times now."