"We booked a reservation 1 month out for our dinner last night for 8:00PM. We arrived at 7:45 and checked in. The restaurant didn 't have a dedicated host but rather the servers were rotating the role when reservations came in. This waitress told us that our table wasn 't available yet and we should come back at 8:00. We thought that was a little odd that we weren 't invited to have a drink at the bar, etc. Maybe that was implied but it seemed odd that they didn 't state that welcome us.After waiting outside on a bench, we came in and our table was still not available. We were told that our table was being used by the chef 's family. They had been there since 5:30, 2 and half hours. One would think the chef 's family would understand the need of the restaurant to satisfy their PAYING customers and kindly get up when the other reservations arrived as scheduled. After waiting until 8:11 we were sat at a table and we were told that we will need to 'move once our table was ready. ' This is not the customers problem. When customers go out to a restaurant, they expect to be seated once, in the timeframe of their reservation. Neither of these expectations were met. We waited 14 minutes from the time we ordered our drinks until they arrived at the table. The drinks were delicious, kudos to the bartender (who seemed to be the only competent FOH person in the restaurant . Our table was available 25 minutes after our reservation time. We sat down, again, and ordered immediately.We had ordered a la carte but I had asked the waitress if we could have our items one at a time, she obliged. When we had questions about the branzino (fish the waitress said Yep, it comes with everything, the bones, the tail and the eyes looking up at you. I am not paraphrasing, that is EXACTLY what she said. Would you order that if it was described to you in this way?!The food was for the most part exquisite and delicately prepared. We got the beets, caesar salad, deviled eggs, cheese board as appetizers. I ordered the ducks and my GF ordered the steak cut medium. Out favorite appetizer was the beets with the carrot puree and raspberries. Pacing was going fine until we were waiting for the cheese board. We waited 20 minutes for it to arrive. We had started to become full once the cheese board arrived so we didn 't eat it all. We asked for it to be boxed. Once it was boxed, we waited another 15-20 minutes for our entrees to arrive.My duck was overdone (our friend who happened to also be eating there next to us and ordered the duck specifically told me to order it MR because his was also overdone. However, I love duck so it didn 't concern me all that much. But when you 're paying over $40 a plate I 'm sure you could understand that this is not an unreasonable request to have it prepared correctly, and timely for that matter. When the server came back to check on our entrees, my girlfriend mentioned that her steak was underdone (MR when ordered MED; See picture below and the server more or less shrugged it off; Didn 't apologize, didn 't ask to fix it, didn 't offer bring a small free dessert comp our first round of drinks, etc. The staff seemed nonchalant about the entire dining experience.Once the check was dropped off we ask for our first round of drinks to be comped because of our poor experience throughout the entire evening from start to finish.We returned to the restaurant after visiting for the first time last year for our anniversary, however the magic was not there for this visit. Unfortunately, we did not have the experience we were expecting for a restaurant who prides itself in the fine dining experience.TL;DR the food was excellent but the service was poor. We spent $200 for a 2 and half hour dinner for poorly prepared entrees (specifically with a staff ill equipped for the fine dining experience.Next time we 'll choose a restaurant that values our time and money elsewhere for better service and tastier food."
