"As I am reading through the reviews online, I can honestly say that I am shocked, because I have shopped here (only on the outside) on several occasions and have referred a lot of friends and family. While they have been on the inside, I have never been and now a good amount of them (23) to be exact have indicated to me that they will no longer support this business and I feel very bad because I am the one who referred them. Including my cousin who drove 3 hours just to come and try out the food and the business establishment, but instead of obtaining food from the truck outside they went inside with their family. While the food is good, they do not mind paying the price for the food, their reason for discontinuing support of this business is because of the poor customer service approach and lack of customer centricity. In further review I see that several customers have mentioned the poor customer service approach, which indicates a need to foster a customer oriented environment as customers are the main support of any business, especially this type of business. There is one review with a manager's response that really stood out to me and this is extremely sad that the manager missed an opportunity in identifying the true complaint and acknowledging it. The complaint and response is as follows: Complainant: T Rudd While we were here to pick up food that so many rave about, the service from the young lady behind the counter was not very friendly AT ALL. Manager's Response: Social distancing if that?s rude we are sorry if you take it personally. Now, please tell me, this is a paying customer, who paid not just for the food but for a service and they are expressing their concern specifically as it relates to the customer service NOT being FRIENDLY What does this have to do with Social Distancing. This is by far the most unintelligent and illogical insensible response I have ever seen in my entire life. This is sad. There seems to be an issue with customer service in your business So Fix it! I have over 16 more people who still support your business and I do not mind extending and spreading the word to continue supporting your business but I refuse to do that if the customer service approach is not remedied. If you are attracting the business one way or another and most of the business that your entity attracts is via word of mouth and social media then you need to create a best in class experience for your paying patrons!"
