"I 've never thought about writing a review of this place due to the fact that it is quite small and within the city I live, however, it is popular among the Germans/Americans who live here so I 've decided to share my thoughts. I 've eaten here twice and have come to these conclusions due to a few trends I 've experienced. #1, If you are going to serve your customers food, make sure there are, (already), eating utensils at the table. The first time I ate here, a couple months ago, our food was served and we waited over 5 minutes, looking at our food the entire time, waiting for the waitress to bring the eating utensils. Today, the food was brought again with nothing to eat our food with on the table. The waitress was a bit faster this time but overall it just doesn 't make sense. #2, If you are going to serve your customers flat coke, (in this case flat coke with rum), and the customer acknowledges to you that they are disappointed with the flat coke rum, due your customer a favor, as all restaurants should, and bring your customer a new coke rum. Not to mention the cristal weizen tasting old and also flat. #3 There seems to be a disregard for customer concerns as we voiced our disappointment, only to be ignored. With this restaurant being as popular at it is, you would think that, along with the ok American food, quality service would also follow. In the case of Paul 's American Restaurant, they seem to be more concerned with the bottom line then taking care of the customer. You know how the saying goes, just give them the pickle ! To think that my thoughts regarding this restaurant might have been slightly altered had my fiance I been giving better service shows what customer service does for, not only a restaurant, but any business."
