"Disappointing stay. The rooms were very basic. The walls were thin enough to hear phone notifications 3 rooms away and the traffic outside. We might as well have had no pillow with how flat it was. Unstable furniture. Shared bathroom. As for the restaurant on site, when we checked in, we had to pre-order our food for the night, which is very unusual. When we arrived at the restaurant after waiting for our time slot, we still had to wait a while, and our food came out literally ice cold on dirty dishes..yuck! When confronted, the staff seemed displeased that we complained about frozen vegetables and food floating in our beers. The kitchen staff didn 't speak German or English very well and seemed unsure about their own menu. When ordering dessert, we received only a part of what was listed on the menu, and when we nicely told them we wanted what we ordered, they started talking loudly about us in the kitchen. All food was premade food that somehow got messed up. The photos on Google for the food are not updated, so we were expecting quality food and good portions. Very uncomfortable and disappointing experience. There are not many restaurants in Elend, so I suggest eating before you arrive. The included breakfast was okay, but the food (vegetables, lunch meat, cheese) was left sitting out, and the coffee mugs were dirty. The only perk to this hotel is the normally 5-minute short trip to the train station to get to the Brocken summit. However, the road in Elend is currently blocked and requires a 23-minute detour. Pay €10 more and get a better hotel in the outskirts. Rooms: Tiny, uncomfortable, loud. Food drinks: Unsantiary, frozen, small portions."
