"A real shame. For our work team, we ordered food online worth almost 100 and then picked it up there on the drive. Got the completely wrong order. Only the drinks were the right ones despite the ice, unfortunately the only thing I checked when I flew over. A huge mistake!! Not the first time that the orders there were very slack, incomplete, poorly prepared, at one point almost deliberately deformed and can no longer even be perceived as burgers!! I then made a phone call and returned the same day to get the money refunded. The employee in charge apologized sincerely, which was the only bright spot. However, I had to wait what felt like 20 minutes, despite the receipt, until every single item with sauces, burgers and drinks were credited again. I will switch to other “Macs” in the future and will not recommend the one in Köniz to anyone. Big disappointment!!"
