"With 10 or 12 workers in the kitchen. It took them 20 minutes to prepare the items.I know it is hard work in the kirchen at a restaurants. But when you have to wait 5 minutes to place an order. And when you do, the cashier isn 't in uniform, but in normal street clothes.And since there was already one person waiting. There was nobody behind me, when I place the order.I don 't mind waiting for 5 minutes. But when orher customers order after me, recieve their orders and leave. 10 minutes come and go, and I still keep my call, as well other customers come and go. 15 minutes passed, and I start to sigh, and show my order number.Then about 20 minutes, I finally received the order..The taste is the food, when I got it wasn 't the best. The burger taste more lile sausage, as if the grill wasn 't prepared from breakfast. I dont mind the taste of pepper. But it was semi warm.I didn 't yell or make a scene, cause my daughter was with me. But I did eat it and left.I worked for fast food restaurants before. And know how hard it is. The common courtesy, would be I am sorry, but it will take xx time for your order . Or If you take a seat and I will bring your order. If there was some sort of apology for waiting that long, I wouldn 't been upset. They just called the number and left. My daughter and I ate and left."