"I usually have a great time at this restaurant, but today I tried ordering ahead and when I arrived to pick up my order, I was informed that they had run out of plain bagels, which I can understand since it was close to closing time. They asked if I would like to try a different type of bagel, to which I agreed. I had requested for both bagels to be warmed up and for one to have cream cheese, but unfortunately when I received my order, neither bagel was warm and there was no cream cheese on the second one."
