"the only reason why there is no 5-star course is because I feel that customer upgrade has been lost in this hotel. they used to offer half-priced rooms for Sunday, continental breakfast, appetizers for happy hour, all gone. my man went there for over 30 years during the Michigan race and he saw many changes. it was a family weekend for us until it became too expensive, then instead of 2 rooms he had to go on and made it a young one. in the course of the years he saw the customer upgrade die and take over the almighty. if he had a problem, the job he got was not as if it were going elsewhere. as a delight for a hotel it is to do an elite hotel for the fountain. we went back to Kovid and found it very expensive. it's lovely, but they don't offer their gasses any more. beautiful rooms and very clean, but I can get this in the best western for significantly less. the rooms are not cleaned during their stay, I understand because I kovid, but in reality that saves them money because the cleaning staff has not so much to do. I know everything is going to be expensive, but when you see that the almighty takeover and customer upgrade are lost, it's sad. it will be a long time when we go back because it will only become too rich for my blood. it was always a bit expensive, but it was not justified with those of them."
