"I placed an order for myself and my son, but I received a call from the restaurant informing me that they were out of the item my son wanted. I requested to cancel the entire order and get a refund. The employee was unsure how to process the cancellation and said that a manager would assist me. The manager called me hours later to explain that their system doesn't permit refunds and that I would need to contact the website they use for further assistance. That was 24 hours ago, and now I'm calling again but not getting any response. I hope this issue gets resolved soon, but honestly, this situation is quite unacceptable."
