"During my last visit, the service at Bruno's was slow. We waited at least 15 minutes to place our order, and then the lasagna arrived about 10 minutes after the pizza. Despite this, I usually give Bruno's 5 stars because we always love the food. I have been eating here since the late 70's and it is always so yummy. However, the last time we were there, the service was very slow. The waitress initially got our drinks, but then disappeared after we needed a few more minutes to decide on our order. After waiting for about 15 minutes (or more), I finally had to get up and ask at the counter if she could take our order. When she eventually came back to our table, I asked why she hadn't returned, and she simply mentioned that she had been answering the phone a lot. She did not apologize for the delay. While the phone was indeed ringing, the restaurant was not very busy inside. We do understand that there may be staffing issues nowadays, but they did not mention this as the reason for the slow service. Nonetheless, the food was incredibly delicious."
