"The food at this restaurant is extremely disappointing. Our order of 6 biscuits felt like rocks, the coleslaw was just a plain salad, the fries were limp, and the chicken skin wasn't even attached to the meat. When I called to complain, the manager wasn't available for 2.5 hours, so I had to call back. Despite my request for a refund, the manager insisted on giving me fresh food instead. This was unacceptable, as the food should have been fresh to begin with. The overall quality of the food we received completely turned me off from this restaurant. After making my point, I was instructed to return with my card and the food (3 hours old) in order to receive a refund."