"NEW UPDATE TO REVIEW AS OF 6/6/22: The Manager Martene called and was very professional. He understood the issue and immediately spoke to staff to rectify the last incident on 6/5/22. He also recognized we are long term patrons with Soulman's, and he remadeour entire order. THANK YOU, MARTENE! ???? UPDATE ON 6/4/22: FLIES IN FOOD and CONDIMENTS! RUDE CUSTOMER SERVICE!!! UPDATE tomy former review: I want to bring to your attention an event that transpired at the Mesquite location. Check #247 was my order.The server was line cashier #2. While I placed my takeout order the staff line was aloof and the line server ignored many of myquestions. She left my order exposed, and flies were in the container and on the bun. When brought to her attention, she saidshe only saw the flies on the bun, and would replace that only. In turn, I asked my order to be remade. She took the originalorder, and slammed it in the trash in frustration. I informed the cashier, and she informed the server to close the lid on the2nd attempt. The server did not do as instructed. She also failed to include BBQ sauce on the 2nd order. The line was dirty, andthe condiments (pickles, onions, etc. had flies around them). I have been a loyal patron at this location since 2016. I caterevery holiday, and even spent hundreds of dollars for an graduation event for my daughter. Note: the local manager (Martene) wasnot on duty. The incident occurred around 8:13 p.m. on 6/4/22. My order was: (1) two meat plate, (1) half slab, and (1) pulledpork combo. Hopefully, Soulman's will speak to and properly train staff during the evening hours. The location is totallydifferent (vibrant, friendly) in the afternoon, but changes drastically during the evening hours."
