"Constantly forget items in bag (example, two dinners of sweet and sour dishes, and no sweet/sour sauce was packed, missing rolls or appetizers).... Have to rip open the stapled bag and double check or your going to be SOL when you call back. Egg rolls aresmall and oil logged aka: outer roll shell absorbs a bunch of oil instead of being light and crisp. Oh, and fried rice isjust parboiled yellow rice from the boxes at your local supermarket, not actual fried rice."